This notice relates to HP Color LaserJet CP4025 and CP4525

ISSUE:

When using a USB connection between PC and printer you may see a high percentage of failed jobs.

The most common error the printer may encounter is a PCL-XL error page when using a PCL6 driver.

This will occur if using the firmware date code – 20090915 06.072.0

SOLUTION:

Upgrading to the latest firmware (20091110 07.010.3) will resolve this issue.

The firmware upgrade process for this device and error condition must be performed over a Network connection. Performing a firmware upgrade over a USB connection is not recommended and may cause additional issues. If a network is not present, instructions below will describe how to connect a printer and PC directly together using a single network cable.

If you need help with the proceedures please contact us.